Returns & Exchanges

We mean to provide a "Bussola Experience" - fun and quality online shopping experiences. However we also realize that from time to time there may be a gap between your expectation and what you receive. The color of the actual products may differ from your computer screen or other device. By agreeing to these terms and conditions you agree to and understand the contents.

In accordance with our Distance Selling Regulations, you must contact us in writing within 7 days of receiving the goods to request a refund or exchange. Please read our terms below:

  • Merchandise bought in stores cannot be returned/exchanged to the BussolaStyle.com online store. 
  • We only offer return and item are not exchangable. All returns must be pre-authorized and contact us to obtain a Return Authorization ,follow our instruction of the return process.
  • We will charge a $10 shipping and handling fee(each pair) for the return process, if you have further question, please feel free to contact us.
  • Merchandise must be shipped within 3 business days after you obtain a return authorization from us.
  • Merchandise must be returned in a new and unused state, in the original box and shipping carton, with all protective materials in place and tags and stickers attached to them. Do not put any tape on the shoebox and/or damage the shoebox.
  • Altered or worn merchandise cannot be returned. Products showing any type of wear will not be credited.
  • All returns will be subject to the above requirements. If the products do not meet the requirements, refund percentage will be determined at our discretion.
  • Customer will be responsible for the safe return of merchandise. If customers do not follow our return method, we will not be responsible for any lost return parcels.
  • Final Sale/Clearance items can not be returned or exchanged.
  • Refunds will be credited back to the original method of payment. (Please allow 7 business days for refunds to be processed and depending on your credit card company, it may take an additional 2-10 business days for your account to be credited)
  • If you purchase from a retail store, due to different distribution systems and agreements, we cannot interfere and provide customer service for other retailers/sale channels. Please contact the original store that you purchased from for further assistance.
  • During the Buy One Get One (B1G1) Free promotion, customers buy one promotional item (paid item) and receive a selected item for free (free item).

    If you would like to return for a full refund: Both promotional items must be returned in the original packages together to receive a refund of the full purchased value.

    If customers wish to return one of the items:

    If you want to return only the paid B1G1 item and keep the free item: Customer must pay the full retail price of the free item, and so we will refund the remaining money for the paid item.

    If you want to return only the free B1G1 item: The B1G1 item that was charged $0.00 (free item) cannot be returned, refunded and/or exchanged.

  • During the Buy One Get One (B0G0) for X% off promotion, customers buy one promotional item (paid item) and receive a selected item for X% off.

    If you would like to return for a full refund: Both promotional items must be returned in the original packages together to receive a refund of the full purchased value.

    If customers wish to return one of the items:

    If you want to return only one pair: Customer must pay the full retail price of the item that you want to keep, and so we will refund the remaining money for the paid item.